Organisation and technologies
Control over the development of the Group's organisation, with reference to organisational structures, size and processes, is guaranteed by the Organisation and ICT Division.
In 2012 the Bank's organisational structure continued to evolve. At the end of 2011 it had acquired the operations of the former Toscana Finanza, and during 2012 those of Fast Finance S.p.A., following the respective mergers.
The consequent structural reorganisation led to the creation of dedicated specialised business areas, complementing the service structures and risk departments of the relevant functions. In particular, as for the Bank’s traditional market, based on lending to SMEs, the receivables, management and litigation areas were restructured and the Pharma BU area was introduced with the aim of strengthening customer loyalty and managing problems better; as for the non-performing loans area, debt collection procedures were updated by introducing specific operational innovations which will be further developed during 2013; as for the retail funding area, the whole service was restructured in order to support the new contomax product.
In addition, measures were taken to rationalise the organisation of and operations entrusted to branches, optimising the organisation of work through a redistribution of activities between the branches and the head office, resulting in operational improvements.
As for the regulatory situation, following the aforementioned mergers, the Group introduced new procedures for managing non-performing loans and tax receivables, as well as reviewing the main corporate regulations (group regulation, general regulation, regulation for the Corporate Accounting Reporting Officer, etc.) and internal procedures, with the aim of supporting the regulatory changes as well as organisational and product innovations.
As every year, outsourcing service contracts were revised and updated in order to adjust them to changes in operations; where necessary, also the key performance indicators (KPIs) for the services supplied were improved.
As every year, the Bank updated the Policy Document on Privacy as envisaged by art. 34 of Legislative Decree 196/03 -“Code on protection of personal data”.
Banca IFIS uses an information system that includes applications supporting the products offered and internet operations, as well as naturally all the applications for administrative/financial, accounting and regulatory governance. The Bank's position as a leader and its propensity to innovate make it essential not only to be able to manage established services efficiently, but also to facilitate financial and service innovation with an operational structure that matches the high standing of its customers. At an organisational level this is achieved by managing the core activities of the Bank’s business (the applications to manage factoring customers, retail funding, non-performing loans and tax receivables) in-house and outsourcing the remaining activities, where the synergies and benefits achievable are greater.
During 2012 the organisational structure of the ICT division was strengthened even further, in order to bring it into line with business developments. Here below are the main initiatives that took place in 2012:
- Adoption of JDE as the Bank and Group’s accounting system, streamlining the relevant resources;
- Development of the Group's Customers Records System, which is used to uniquely identify the records of customers entered in the various management systems obtained following the mergers during the year; the procedure aggregates also the underlying risk positions, allowing to monitor them in real time;
- Progress on the new management information system dedicated to factoring. The release of the new application, which is planned for 2013, will allow the Bank to enhance its own specific product lines aimed at SMEs;
- End of work on the Disputes division in order to achieve greater control of internal and external activities and to better rationalise management and operating processes;
- Development of the online current account contomax;
- Acquisition and integration into the information system of the customer profiling platform for the purposes of calculating money-laundering risk;
- Further work on an "Expert System" capable of providing automatic feedback on the counterparty concerned, based on financial data and the Italian Central Credit Register.
- Implementation of the new processes for managing non-performing loans and tax receivables.
Finally, Business Continuity and Disaster Recovery of the Bank’s management system underwent the standard architectural and applicative tests during 2012. The scope of business continuity was extended to all core applications. The tests were carried out in the presence of the Internal Auditing.